FITS helps you to implement a structured approach to your technical support, realise a better return on your ICT investment and have a positive impact on teaching and learning outcomes.
Originally developed within Becta, FITS is a service management and delivery framework developed specifically for the education sector and now managed by The FITS Foundation.
FITS stands for Framework for ICT Technical Support. It aims to provide a complete structure so that we know that all aspects of technical support will be addressed. It is a collection of best practice processes from IT support providers all over the UK. It represents their learning curve over many years which Becta has taken and tailored specifically for schools. This has resulted in a set of processes and tools for you to use ‘off the shelf’.
The emphasis of FITS is on proactive tasks rather than just reactive ones. It views technical support not just as a function responsible for resolving incidents, but as a service provider whose main objective is to prevent incidents from occurring in the first place. We see this as the ultimate goal of technical support and we aim to help you make it happen.