Scope

The two FITS courses cover all aspects of managing a school network. The Practitioner course looks at the fundamental processes that a school should be operating. The Advanced course covers the strategic processes and operational management designed to deliver the most efficient and cost effective solution.

Practitioner Course

Service desk
Incident management
Problem management
Change management
Release management
Patch management
Configuration management
Security

Advanced Course

System administration
Storage management
Directory services management
Print and output management
Performance and monitoring
Preventative maintenance
Service continuity
Energy conservation
Service level management
Financial management